Privacy Policy
Clover Partners Pty Ltd – Privacy Policy
Statement of Privacy Policy
As consultants, we are subject to certain legislative and regulatory requirements which necessitate us obtaining and holding detailed information which personally identifies you and/or contains information or an opinion about you.
Clover Partners Pty Ltd abides by the National Privacy Principles established under the Privacy Amendment (Private Sector) Act, 2001.
Use and Disclosure of Information Collected
Our ability to provide you with a comprehensive consultation and service is dependant upon us obtaining certain personal information about you.
On collecting information in the referral or engagement process, the organization collecting the information becomes obliged to provide certain disclosures to the individual whose information is being collected and also becomes subject to certain obligations in respect to the subsequent use, disclosure and management of that information.
Failure to provide the personal information may expose you to higher risks in respect of the recommendations made to you and may affect the adequacy or appropriateness of advice we give you.
We will only collect, maintain and use personal information about you if it is necessary for us to adequately provide to you the services you have requested, which may include:
ensuring your eligibility and qualification for our services which includes a credit history check;
acquisition of finance to proceed with your property procurement;
other activities as directed by you.
We will not use or disclose personal information collected by us for any purpose other than:
The purposes for which it was provided or secondary related purposes in circumstances where you would reasonably expect such use or disclosure; or
Where you have consented to such disclosure; or
Where the National Privacy Principles authorize use or disclosure where required; or
Authorized by law, in circumstances relating to public health and safety and in connection with certain operations by or on behalf of an enforcement body.
We are obliged, pursuant to the Corporations Act, to maintain certain transaction records and make those records available for inspection by the Australian Securities and Investment Commission to ensure ongoing compliance with mandatory professional standards.
In order to ensure that you receive a personal and tailored service, your Personal Information may be transferred to one of our agents or authorized representatives who will be your primary point of contact within the organization. It is a condition of our agreement with each of our representatives that they adopt and adhere to this privacy policy. You can be assured that your information will be maintained by any agent or representative in accordance with this policy. If you have any concerns in this regard, you should contact us by any of the methods detailed below.
We may disclose your personal information to external contractors for the purpose of securing finance etc for your property purchase. It is a condition of our agreement with each of our external contractors that they adopt and adhere to this privacy policy. You can be assured that your information will be maintained by any contractor to whom it is disclosed in accordance with both this policy, and the newly amended Privacy Act 2010 under which all financial institutions are bound.
Data Security
Your personal information is generally held in your client file. Information may also be held in a computer database.
We will at all times, seek to ensure that the personal information collected and held by us is protected from misuse, loss, unauthorized access, modification or disclosure. At all times your personal information is treated as confidential and any sensitive information is treated as highly confidential.
All paper files are stored in a secure location.
In the event that you cease to be a client of this organization, any personal information which we hold about you will be securely maintained for a period of seven years in order to comply with legislative and professional requirements, following which time the information will be destroyed.
Correct Information
We will endeavour to ensure that, at all times, the personal information about you which we hold is up to date and accurate. Therefore, you are encouraged to contact us and advise of any change in your personal circumstances that may affect your dealings with Investment Property Help.
Complaints
If you have any inquiry or complaint about our information handling practices please contact us by calling 1300 823 995 or alternatively write to:
Privacy Officer, Level 1 / 123 Camberwell Road, Hawthorn East Victoria 3123
It is our intention to resolve any complaint as quickly as possible and to your satisfaction.
If you are unhappy with the response provided by us, you may refer your compliant to the Office of Australian Information Commissioner www.oaic.gov.au
