As consultants, we are subject to certain legislative and regulatory requirements which necessitate us obtaining and holding detailed information which personally identifies you and/or contains information or an opinion about you.
Clover Partners Pty Ltd abides by the National Privacy Principles established under the Privacy Amendment (Private Sector) Act, 2001.
Use and Disclosure of Information Collected
Our ability to provide you with a comprehensive consultation and service is dependant upon us obtaining certain personal information about you.
On collecting information in the referral or engagement process, the organization collecting the information becomes obliged to provide certain disclosures to the individual whose information is being collected and also becomes subject to certain obligations in respect to the subsequent use, disclosure and management of that information.
Failure to provide the personal information may expose you to higher risks in respect of the recommendations made to you and may affect the adequacy or appropriateness of advice we give you.
We will only collect, maintain and use personal information about you if it is necessary for us to adequately provide to you the services you have requested, which may include:
ensuring your eligibility and qualification for our services which includes a credit history check;
acquisition of finance to proceed with your property procurement;
other activities as directed by you.
We will not use or disclose personal information collected by us for any purpose other than:
The purposes for which it was provided or secondary related purposes in circumstances where you would reasonably expect such use or disclosure; or
Where you have consented to such disclosure; or
Where the National Privacy Principles authorize use or disclosure where required; or
Authorized by law, in circumstances relating to public health and safety and in connection with certain operations by or on behalf of an enforcement body.
We are obliged, pursuant to the Corporations Act, to maintain certain transaction records and make those records available for inspection by the Australian Securities and Investment Commission to ensure ongoing compliance with mandatory professional standards.
Your personal information is generally held in your client file. Information may also be held in a computer database.
We will at all times, seek to ensure that the personal information collected and held by us is protected from misuse, loss, unauthorized access, modification or disclosure. At all times your personal information is treated as confidential and any sensitive information is treated as highly confidential.
All paper files are stored in a secure location.
In the event that you cease to be a client of this organization, any personal information which we hold about you will be securely maintained for a period of seven years in order to comply with legislative and professional requirements, following which time the information will be destroyed.
We will endeavour to ensure that, at all times, the personal information about you which we hold is up to date and accurate. Therefore, you are encouraged to contact us and advise of any change in your personal circumstances that may affect your dealings with Investment Property Help.
If you have any inquiry or complaint about our information handling practices please contact us by calling 1300 823 995 or alternatively write to:
Privacy Officer, Level 1 / 123 Camberwell Road, Hawthorn East Victoria 3123
It is our intention to resolve any complaint as quickly as possible and to your satisfaction.
If you are unhappy with the response provided by us, you may refer your compliant to the Office of Australian Information Commissioner www.oaic.gov.au